Frequently Asked Questions
F.A.Q
Do you ship internationally?
Yes — DetailsMatter ships worldwide. The only exceptions are countries under international sanctions or restrictions due to political reasons.
How long does shipping take?
Europe: 3–10 business days
Worldwide: 5–14 business days
(Delivery times may vary depending on location and customs.)
Can I return or exchange items?
Yes. If your item doesn’t fit or you are not satisfied, you can return or exchange it within 14 days of delivery.
Who covers return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Is my payment secure?
Yes. Your payment is processed through trusted European gateways with full encryption to keep your data safe.
How do I know my size?
Each product page includes a size chart to help you find the right fit. If you’re between sizes, we recommend going one size up for comfort.